Few and fewer citizens were paying their bills at the
cash registers of the “Elektroprivreda Srbije”, which is why it was a logical
decision to stop cash register operations from November 1st. From
then until the end of January, the trend of declining payments continued in the
five large cities where cash registers were operating until February 1st.
In Belgrade, only 1.8 percent of customers paid their bills at the EPS cash
register, while the percentage in Novi Sad and Kraljevo was even lower, only
one percent –said Aleksandar Bjeličić, Executive Director for Supply at EPS, in
Morning News by RTS.
He pointed out that EPS branches continue to operate,
and at the counters, as before, citizens can obtain information about bills,
contracts, submit complaints, claims and obtain other information.
- EPS is working intensively on improving the business
system and digitalizing services in order to raise the level and quality of
services for our customers. Measures such as this contribute to better efficiency,
optimization and cost reduction, on the one hand, and better customer service,
on the other – said Bjeličić. – Employees who worked at the cash registers have
already been trained and assigned to other jobs related to improving customer
relations.
Bjeličić emphasized that the number of users of the
electronic service "Insight into the bill" is growing day by day and
is now around 720,000. On the portal and application, citizens can download and
pay their bills, have an overview of consumption and payments in the last three
years, as well as a number of other useful information. From November last year
to October 30th of this year, all new and old users who pay their
bills via the portal and application will receive an RSD 30 as discount on
their next bill and thus will not have a commission fee. Also, EPS has provided
an additional RSD 50 as discount on each subsequent bill to all those who
switch to an electronic bill, and activating the electronic bill service also
contributes to environmental protection.
