The number of users of the portal and application
"EPS View your bill" has
been increasing day by day and exceeded 615,000, and from November 1 this year
to October 31, 2025, "Elektroprivreda Srbije" grants a discount of 30
RSD for the next bill for payment via the portal and application - said
Aleksandar Bjeličić, Executive Director for Supply, in the Morning News of the
Radio Television of Serbia.
Bjeličic pointed out that as of November 1, the counter
work in EPS branches will be gradually terminated and that this decision was
expected because fewer and fewer citizens, only 13 percent, pay bills at EPS counters,
and even 87 percent pay electricity bills via the portal "View your bill", commercial
banks and the Pošta Srbije. From November 1 to February 1 next year, only counters
that have the largest number of transactions and are located in the largest
cities - Belgrade, Novi Sad, Niš, Kragujevac and Kraljevo - will work. Employees
who worked at the counters will now be engaged in improving customer service.
- At the counters, as before, citizens may get
information about bills, contracts, mаy file complaints, reclamations and get other
information. Those who are not familiar with information technology, primarily
senior citizens, may pay their bills, as they pay all their other bills, at the
counters of post offices, banks, and other payment institutions. The Postal
Savings Bank has offered a commission of RSD 30 to citizens who pay EPS bills
at their counters, for amounts up to RSD 6,000 – said Bjeličić.
He reminded that EPS also grants a 5 percent discount
for regular payment of bills, which is used by 65 percent of citizens, and every
customer may opt for an e-bill and get an additional discount of RSD 50.
When it comes to complaints in Novi Sad, Bjeličić
explained that no citizen will suffer any damage.
- The number of complaints is only 0.4 percent
compared to the total number of bills we have issued in Serbia. There were
about 5,800 complaints in Novi Sad. So far, more than half of the total number
of complaints has been processed and more than half were unjustified. Many
people have already received corrected bills. It is important to reiterate that
everyone will get reply to the complaint and no customer will suffer any damage
– said Bjeličić.
